2021–2023
HealthCast
Improving the core mobile experience across health, wellness, and everyday customer needs.
myWalgreens App
Making healthcare and wellness experiences easier to understand, access, and act on.
Across several initiatives, I worked on experiences spanning digital health, prescription services, COVID-19 vaccination, and the broader myWalgreens ecosystem. The work ranged from strategy and research through UX direction and hands-on design, often during periods of rapid change and high customer need.
Role
UX / Experience Leadership
Focus
Strategy · Research · UX Direction · Facilitation · Hands-on Design
Years
2021–2023
Platforms
Web · Mobile App
Areas of Work
Healthcare · Pharmacy · Wellness · Digital Services
Breadth of work
The work spanned more than one experience.
Healthcare & wellness
Helping customers understand and act on health information.
Vaccination
Designing clear, trusted experiences during a rapidly changing public-health environment.
Pharmacy
Reducing friction around prescription-related tasks and services.
Personalization
Creating more relevant experiences based on customer needs and context.
Mobile ecosystem
Designing within the broader myWalgreens app and digital service experience.
2021–2023
COVID-19 Vaccine Experience
Helping customers navigate eligibility, scheduling, and vaccination information during a period of constant change.
2021–2023
Start Rx
Simplifying how customers begin and manage prescription-related experiences.
In summary
What this body of work demonstrates
Operating in ambiguity
Working through rapidly changing requirements and customer needs.
Human-centered healthcare
Making complicated health information easier to understand and act on.
Range
Moving between strategy, facilitation, research, UX direction, and hands-on design.